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1.
Where is Arcadia Flowers Shop gifts & Flowers based?
We are based in Chennai, India and can be contacted mailto:
contact@1600-flowers.com
2. Can I send a gift, which is not
included in your shopping cart?
Yes, You can send a gift, which is not included in our shopping cart
by sending the Enquiry Form. We shall promptly get back you that how
can you make the payment and place an order.
3. How can I make the payment?
You can make the payment by Credit Card.
4. Which credit cards does Westfield
Roses accept?
Arcadia Flowers Shop accepts Visa, MasterCard, American Express, and
Discover cards etc.
5. Is my credit card number is secured?
All transactions are secured, powered by CCNow.com,
Which is our Authorized web retailer an US based organization. Which
transacts all transactions on ultra high Secure Socket Layer (SSL).
The credit card information never comes to us. We just get the
payment receipt information. CGI script capable of processing Credit
Card transactions insuring that the information is encrypted before
it is transmitted.
6. How do I feel sure that you have
correctly registered the order placed?
After you have placed the order, you will get an E-mail confirming
each order registered with us. Please check your E-mails and in the
event you want any correction, please get in touch.
7. Are the items delivered as per the
display on WebPages?
There may be some variation in the gifts especially in perishable
items like cakes, chocolates and flowers. Generally the gifts will
be similar to the pictures on the web. They will definitely match or
exceed all the specifications in terms of weight, size, count and
functionality. Flowers specified in the arrangements shown may
differ as per seasonal availability. If the flowers specified in the
arrangements are not available, suitable alternatives will be used.
8. How much time do you take to deliver after
the payment has been made?
Our goal at Arcadia Flowers Shop is to
ensure delivery on the chosen day. We understand that you would want
your gift delivered on someone's birthday and not a day later so we
make sure that we meet the Preferred Delivery Day Deadline. We
generally need 1-2 days (depend on delivery areas) to process the
order and ensure that happens, but in case you happen to be late, we
will try hard make sure that the delivery can take place within 24
hours at no extra charge.
9. Where in Chennai can you deliver?
We do deliver Chennai municipal limits
and beyond the limits out city towns Trichy, Salem, Ooty, Conoor,
Coimbatore, Madurai, Vellore and more cities in Tamil Nadu State
10. What is the mode of delivery?
All Gift Items are delivered personally
by them to the address.
11. How do I know that gift has been
delivered?
We send you an e-mail confirming delivery after it has been done. If
the recipient has sent a feedback, this will be included in the
e-mail.
12. Can I send some message with the
gift?
Yes, you can send your message with the gift. We will send your
message in a FREE greeting card along with the gift.
13. Are there any hidden costs such as
delivery charges, taxes etc.?
The price is inclusive of all.
14. What if you don't deliver or
deliver late?
If you give us adequate time to process your order it will not be
late. This can only happen due to forces beyond our control such as
riots, transportation strikes and situations beyond our control.
Another common reason this happens is when the recipient of the gift
is not at home, or his/her address has changed. We will cooperate
with you to rectify this situation if it does occur. Please note our
maximum liability is the refund of the purchase price, if the fault
is due to Arcadia Flowers Shop.
15. Do you deliver on Sundays?
Yes 365 days. Such as riots, transportation strikes and any other
situations may be not served.
16. What is your refund policy?
Once an order is booked it cannot be cancelled. If we have not
processed the order it can be cancelled with a 10% service fee.
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